Trip Homer Travel Policies

Agreement between customer and Trip Homer

This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations, or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Trip Homer” and "Trip Homer, Inc." refer to Trip Homer, Inc., a California corporation. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

Refund timelines, policies & process

Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.

Refunds for hotel, car, or activity, including when they’re part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.

In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:

  • ● Trip Homer may take up to 24 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
  • ● You’ll see the refund on your original method(s) of payment. So, say you paid using your debit card -- that’s where the money will be refunded. We’ll send you an email with the nitty-gritty about your refund amount, and how and when you'll get it.
  • ● If your credit card statement includes a charge from a third party (such as a low-cost airline, rental car company, or cruise line), you’ll receive your refund from them, not Trip Homer. If this is the case, get in touch with that third party to ask any questions about refunds.
  • ● If you've been charged a deposit or partial payment, you'll be refunded for that amount, minus any fees. Say you paid a USD 200 deposit on your hotel, but you ended up having to cancel. If the hotel charges a USD 20 cancellation fee, you’d get USD 180 back.

Use of the Website

As a condition of your use of this Website, you should be:

  • ● At least 18 years of age.
  • ● You should possess the legal authority to create a binding legal obligation.
  • ● You will use this Website in accordance with Trip Homer Terms of Use.
  • ● You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act.
  • ● You will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto.
  • ● All information supplied by you on this Website is true, accurate, current, and complete.
  • ● If you have a account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

Use of Personal Information

We use your personal information for various purposes described below.

Your Use of Online Site:
  • ● Book the requested travel.
  • ● Provide services related to the booking
  • ● Create, maintain, and update user accounts on our platform and authenticate you as a user
  • ● Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of the Trip Homer platform and services, and as otherwise described in this Privacy Statement
  • ● Enable and facilitate acceptance and processing of payments, coupons, and other transactions
  • ● Collect and enable booking-related reviews
  • ● Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services and sites.
Communications and Marketing:
  • ● Respond to your questions, requests for information, and process information choices.
  • ● Respond to your questions, requests for information, and process information choices.
  • ● Contact you (such as by text message, email, phone calls, mail, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
  • ● Market our products and services, optimize such marketing to be more relevant to you and measure and analyze the effectiveness of our marketing and promotions
Other Business Purposes and Compliance:
  • ● Conduct surveys, market research, and data analytics.
  • ● Maintain, improve, research, and measure the effectiveness of our site.
  • ● Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement.
  • ● Create aggregated or otherwise anonymized or de-identified data, which we may use and disclose without restriction where permissible.
  • ● Promote security, verify the identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.
  • ● Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process.
  • ● Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements.
  • ● Operate our business using lawful business purposes and as permitted by law.

Categories of Personal Information We Collect

When you use our platform, we may collect the following kinds of personal information from you as needed:

  • ● Name, email address, telephone number, and home, business, and billing addresses.
  • ● Government-issued Identification required for booking or identity verification, such as passport, driver’s license, and government redress numbers, and for vacation property owners, tax identification number.
  • ● Payment information such as payment card number, expiration date, and billing address
  • ● Travel-related preferences and requests such as favorite destination and accommodation types, and special dietary and accessibility needs, as available.
  • ● Birthdate and gender.
  • ● Social media account ID and other publicly available information.
  • ● Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes).
  • ● Searches you conduct, transactions, and other interactions with you on our online services.
  • ● Other communications that occur through the platform among partners and travelers, and in-group chat and traveler-collaboration tools.
  • ● The searches and transactions conducted through the platform.
  • ● Data you give us about other people, such as your travel companions or others for whom you are making a booking.
  • affiliate partners and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis.
When you install any of our apps or use our platform, we automatically collect the following types of information from your device:
  • ● IP address.
  • ● Device type.
  • ● Unique device identification numbers.
  • ● Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer).
  • ● Internet Service Provider.
  • ● Operating System.
  • ● Mobile carrier.
  • ● How your device has interacted with our online services, including the pages, accessed, links clicked, trips viewed, and features used, along with associated dates and times.
  • ● Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level).
  • ● Our Cookie Statement further explains how we use cookies and similar tracking technology.